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Posted onTrustindex verifies that the original source of the review is Google. Taylor came out today to assess my furnace and with his expertise I ordered a new furnance. Cesar came out and did the installation and did a great job him and his crew were great completely cleaned up their mess great company to work withPosted onTrustindex verifies that the original source of the review is Google. Quality service by competent techniciansPosted onTrustindex verifies that the original source of the review is Google. Dave was on time (actually he was early and called ahead of time to see if he could come early), professional, adhered to COVID protocols, was efficient and helpful. He walked me through what he was doing and what to look out for regarding performance. Best check I have had in a few years! Kudos to Dave!!Posted onTrustindex verifies that the original source of the review is Google. Alex does a great job and I will continue to request him. He was joined by Finn today and they were very thorough.Posted onTrustindex verifies that the original source of the review is Google. Darren from Comfort Solutions is great, very knowledgeable. He performed our fall maintenance on our gas burning fireplace.Posted onTrustindex verifies that the original source of the review is Google. Alex was very professional and helped us with our heater in a fast polite manner. Would recommend comfort solutions againPosted onTrustindex verifies that the original source of the review is Google. Wish I had gone elsewhere. Initially, I thought very highly of this company. My opinion has slowly dropped to a 1. I had Comfort Solutions install a new air conditioner last January. I went with them despite being the highest quote because the salesman promised a quality install and said anything missed on the quote would be covered—no surprise charges. He even joked that if he missed anything, it would come out of his salary. At this point, I don’t trust that I received a quality installation and now need to find someone else to fix a couple of issues. The good: When I’ve called with problems, they’ve always been kind and responsive. They’ve come out the same day three times and returned twice more to work on the system. The annoying: Each visit I found left behind screws, solder strips, and black marks on the walls—something I probably wouldn’t mention if I weren’t so frustrated with the rest. The bad: Turns out my AC system needs a condensate pump and tubing. On install, they reused the previous setup since it seemed to work fine with my previous unit. I understand that initial choice, but not what came next. I’ve had two water leaks, causing a lot of stress and time: I’ve had to arrive late or leave work early five times, and it’s still not fixed. The first time, water leaked from a vent into my kitchen. The tech who came out said he’d never seen a condensate line like mine and that a salesman would contact me to discuss the best solution. Instead, they redid the same setup using copper tubing as the line. I should have asked more questions based on what the tech told me, but I trusted they knew what they were doing. A couple months later, the system leaked again and shut down. Tech #2 couldn’t believe the “condensate line.” He said it should have had a condensate pump and plastic tubing from the start and wasn’t even sure where the copper line was draining. During his visit, he also noticed the air return wasn’t attached to the wall (photo) and that one vent was not properly connected (that vent was not installed by Comfort Solutions). Warranty said they’d reattach the return and take a look at the vent but wouldn’t cover the condensate pump since it wasn’t on the original quote—despite what the salesman told me. I declined the $450 pump because I no longer trust their work enough to pay them more. Had they discussed it with me the first time, I probably would have gone with it. When the warranty tech came to fix the return and duct, I had to leave for work. When I got back, the duct was completely detached and sitting between the floorboards (photo). If they decided it was more work than they were willing to do, at least let me know—don’t just leave it worse than you found it without saying anything. The return had been taped to the wall. I hoped that meant it was fixed and covered with tape for extra support, but now the tape is curling off in multiple places, and there’s still a gap-though it is smaller (photo). Ya, feeling pretty taken right now. TL;DR Paid extra for what I thought would be a “premium” install with no surprise charges. Got leaks, sloppy work, and broken promises instead. Warranty fixes didn’t actually solve my problems, so I now need to hire someone else to finish the job correctly.Posted onTrustindex verifies that the original source of the review is Google. Drake was fast, very knowledgeable, and willing to be very aware of the cleanliness of our home. He deserves a raise!Posted onTrustindex verifies that the original source of the review is Google. These guys are fantastic. We have them come once a year to service our gas fireplace. They’re incredibly knowledgeable, friendly, and thorough. They’re also very responsive and have been able to accommodate our schedule. Highly recommend.Posted onTrustindex verifies that the original source of the review is Google. Darren Dalley from Comfort Solutions was so helpful and courteous when he came to our home to service our furnace. He was extremely knowledgeable and professional. I have been extremely pleased with Comfort Solutions for the past 7 years and highly recommend their service.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
